Refund policy

Refund and Returns Policy

Last updated: August 29, 2026

Change-of-Mind Returns and Exchanges

Because every ANUDA piece is made to order, we do not accept returns or exchanges simply because you have changed your mind, selected the wrong item, or no longer want the product.

This does not affect your rights if your order arrives damaged, defective, or different from what you ordered.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your ANUDA arrives damaged or defective, or if you receive the wrong item, please contact us within 48 hours of delivery so we can assess the issue and help resolve it.

Send us the following:

Your name and order number
A brief description of the issue
Clear photos of the item
Clear photos of the original packaging and shipping label
Your receipt or other proof of purchase

You may contact us at hello@anudamanila.com, through Facebook, or through Instagram.

The 48-hour reporting period helps us investigate delivery-related concerns promptly and does not limit any rights or remedies available under applicable Philippine law.

Assessment and Resolution

Once we receive the required information, we will review your concern and let you know the next steps.

Depending on the circumstances and applicable law, the appropriate resolution may include:

Repair of the item
Replacement with the correct item or an item in acceptable condition
A full or partial refund

Items damaged through misuse, improper handling, failure to follow the recommended care instructions, or normal wear and tear are not considered defective.

Returning an Item

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted or processed.

If your item needs to be returned, we will provide the return address and instructions. For confirmed damaged, defective, or incorrect items, ANUDA Manila will arrange or cover the reasonable cost of returning the product.

Please keep the item and its original packaging while your concern is being reviewed.

Sale and Promotional Items

Sale or promotional items are not eligible for change-of-mind returns or exchanges.

However, they may still qualify for repair, replacement, or refund if they arrive damaged, defective, or different from what was ordered, subject to assessment and applicable law.

Refunds

We will notify you after we receive and inspect the returned item and confirm whether the refund has been approved.

Approved refunds will be processed within 10 business days:

Card or supported online payments will be refunded through the original payment method whenever possible.
For bank transfer or e-wallet payments, we may contact you to confirm the appropriate refund details.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@anudamanila.com.